Metro - File #: 2022-0738

• File #: 2022-0738
• Type: Informational Report
• Status: Filed
• File created: 10/17/2022
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 11/17/2022
• Final action: 11/17/2022
• Title: RECEIVE AND FILE Public Safety Report.
• Sponsors: Board of Directors - Regular Board Meeting
• Indexes: De-escalation, Hollywood/Highland Station, Informational Report, Law enforcement, Los Angeles Police Department, Los Angeles Sheriffs Department, Metro Rail B Line, Metro Rail K Line, Research, Safety, Safety and security, Safety programs, Security, Surveys, Terrorism, Training programs, Transit buses, Transit safety

Date	Action By	Action	Result
11/17/2022	Operations, Safety, and Customer Experience Committee

Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
NOVEMBER 17, 2022
Subject
SUBJECT: MONTHLY UPDATE ON PUBLIC SAFETY

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE Public Safety Report.

Issue
ISSUE

Metro's main priority is providing riders with a safe experience and work environment for employees. As noted in the 2021 Public Safety Survey, safety is a top concern for riders - about four-in-ten respondents who have reduced their Metro ridership cited concerns about their safety (not related to COVID) as a reason. Metro is researching, listening, reassessing current safety programs, and launching new safety initiatives. This report provides a status update on these public safety initiatives.

Background
BACKGROUND

Metro's mission is to provide a world-class transportation system that enhances the quality of life for everyone living, working, and playing in LA County. Metro has implemented several non-law enforcement initiatives to improve public safety and provide riders with the tools to report crime and foster an environment where they are empowered to look out for themselves and each other. The Chief Safety Office continues to incorporate information from surveys, customer complaints, and physical security assessments, amongst others, to analyze a wide array of safety-related issues. Using this information, Metro will formulate solutions to problems, anticipate future issues, and develop programs and initiatives for areas needing improvement.

Discussion
DISCUSSION

The Chief Safety Office is responsible for the public safety program's strategic and cohesive deployment. Through agency collaboration, the focus is to increase a safety presence on the system, protecting Metro riders, employees, and infrastructure and conducting fare and code enforcement. Furthermore, the Chief Safety Office oversees safety programs and tools such as the Respect the Ride pilot, the Transit Watch app, and other effor...