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File #: 2016-0851   
Type: Contract Status: Passed
File created: 10/20/2016 In control: Executive Management Committee
On agenda: 11/16/2016 Final action: 12/1/2016
Title: AUTHORIZE the Chief Executive Officer to negotiate and execute sole source Contract No. PS 6394500 to Vertiba Inc., a Salesforce System Integrator, to enhance the TAP system in order to achieve maximum interoperability with regional systems and services including Bike Share, parking, ride-hailing companies, fare subsidy programs, electric vehicle car-sharing, gift card programs, mobility hubs, a mobile app and more in an amount not-to-exceed $4,750,000.
Sponsors: Board of Directors - Regular Board Meeting, Executive Management Committee, Planning and Programming Committee
Indexes: Accounting, Bikeshare Planning (Metro Only Cost), Call For Projects, Contracts, Customer service, Enhancement Automation And Integration Capabilities, Hubs, Immediate Needs Transportation Program, Information systems, Metro Bikeshare, Metrolink, Payment, Ridesharing, Ridesourcing, Shared mobility, Software And Hardware, Subsidies, Vehicle sharing
Attachments: 1. Attachment A - Procurement Summary, 2. Attachment B - DEOD Summary, 3. Attachment C - Customer Tech Motion _ Garcetti, 4. Presentation
Related files: 2015-1436
Meeting_Body
EXECUTIVE MANAGEMENT COMMITTEE
NOVEMBER 17, 2016

Subject/Action
SUBJECT: TAP SYSTEM INNOVATIVE ENHANCEMENTS FOR SEAMLESS CONNECTIVITY WITH MULTI-MODAL MOBILITY PROGRAMS

ACTION: EXECUTE SOLE SOURCE CONTRACT WITH VERTIBA, INC.

Heading
RECOMMENDATION

Title
AUTHORIZE the Chief Executive Officer to negotiate and execute sole source Contract No. PS 6394500 to Vertiba Inc., a Salesforce System Integrator, to enhance the TAP system in order to achieve maximum interoperability with regional systems and services including Bike Share, parking, ride-hailing companies, fare subsidy programs, electric vehicle car-sharing, gift card programs, mobility hubs, a mobile app and more in an amount not-to-exceed $4,750,000.

Issue
ISSUE

Seamless TAP interoperability and growth potential for services such as Bike Share, parking, ride-hailing companies, fare subsidy programs, electric vehicle car-sharing, gift card programs, and mobility hubs is not possible unless the TAP system is modified to handle payment functions for outside accounts.

Discussion
DISCUSSION

A motion by Vice Chair Garcetti and Directors Solis, Bonin and Najarian requested Technology & Transportation Investments to Improve Customer Service (Item #44; file ID2015-1783). This motion asked TAP to begin development of a next-generation system for "seamless customer payment of non-Metro services, including but not limited to Metrolink, taxicabs, ride-hailing companies, Bike Share, parking, etc."

TAP has been working to follow this Motion's direction by integrating with various systems. For example, two of three phases of TAP integration into the Metro Countywide Bike Share program are now complete. TAP cards are the exclusive pass media used on the Bike Share system and any one of millions of existing TAP cards may be linked to a Bike Share account to unlock bikes. Step three of Bike Share integration is dependent upon completing TAP payment integration. TAP is also working with parking ser...

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