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File #: 2018-0711   
Type: Motion / Motion Response Status: Agenda Ready
File created: 10/29/2018 In control: Operations, Safety, and Customer Experience Committee
On agenda: 1/17/2019 Final action:
Title: RECEIVE AND FILE the motion response regarding Metro system cleanliness activities, including Metro's right-of-way and adjacent property, with full consideration to the customer experience.
Sponsors: System Safety, Security and Operations Committee
Indexes: Budgeting, Bus rapid transit, City of Los Angeles, Cleaning, Cleanliness (Graffiti Abatement), Janice Hahn, Light rail vehicles, Maintenance, Maintenance facilities, Maintenance of way, Maintenance practices, Mark Ridley-Thomas, Memorandum Of Understanding, Metro Blue Line, Metro Gold Line, Metro Green Line, Metro Purple Line, Metro Red Line, Mike Bonin, Motion / Motion Response, Program, Quality assurance, Rail Fleet Services, Robert Garcia, Rolling stock, Safety, Security, Station 0802B, Surveys, Terminals (Communications), Testing, Transit buses, Union Pacific Railroad, Vehicle fleets
Attachments: 1. Attachment A - Motion 21.1 Cleanliness, 2. Attachment B - Metro Cleanliness Program Overview, 3. Attachment C - Bus and Rail Cleanliness Scores Oct 2017 - Oct 2018, 4. Presentation
Related files: 2018-0704
Date Action ByActionResultAction DetailsMeeting DetailsAudio
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Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
JANUARY 17, 2019

Subject
SUBJECT: MOTION 21.1 CLEANLINESS RESPONSE

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE the motion response regarding Metro system cleanliness activities, including Metro's right-of-way and adjacent property, with full consideration to the customer experience.

Issue
ISSUE

During the October 2018 regular board meeting, Motion 21.1 was brought forward by Board Directors Garcia, Hahn, Ridley-Thomas and Bonin requesting an update on Metro cleanliness efforts regarding Metro vehicles, stations and rights-of-way, along with any opportunities for program improvement and internal/external coordination in support of enhancing the customer experience.

Background
BACKGROUND

With the rail system undergoing significant expansion and investments, and considering renewed interest in safety, cleanliness and homeless issues affecting Metro services, it is important that Metro stations, bus terminals, buses and trains, and rights-of-way present a clean and inviting environment to attract and retain our customers. The Motion directed the CEO return to the Board in January 2019 with the following information:

A. A review of current cleanliness measures and recommendations for possible improvements, with any associated costs if applicable, with full considerations of customer expectations;

B. Proposed coordinative efforts to help address cleanliness on-non-Metro property, along Metro-owned rights of way and adjacent to Metro bus rapid transit and rail stations, including graffiti abatement and trash pick-up;

C. Recommendations for improved coordination among Metro departments that are responsible for components of the customer experience at Metro bus rapid transit and rail stations, including cleanliness; and,

D. Recommendations for improved coordination with other public agencies with oversight over non-Metro property along Metro own...

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